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Technical Writer

  • Remote
  • Anywhere
WorkWave is looking for a Technical Writer to join our Learning and Development team to help document software solutions that meet the learning requirements of multiple audiences in the WorkWave business. 
The Technical Writer will be an integral part of a collaborative Learning and Development team responsible for creating instructional documentation, product release notes, and focused training tutorials required to enhance internal and external learning experiences. 
The Technical Writer will gain an understanding of WorkWave’s products and translate complex information into user-friendly content that meets the needs of our target audiences.
  • Work with internal teams to obtain an in-depth understanding of our products and their documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Attend associated Product meetings to ensure upcoming releases, updates, and new features are recognized and to gain a firm understanding of product updates
  • Write easy-to-understand user interface text, online help information, and self-guided learning experiences 
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Ensure a consistent style of presentation of content to maintain quality and ease of review
  • Manage the distribution of all release notes
  • Bachelor’s degree or equivalent work experience required
  • 0-2 years working as a Technical Writer in the SaaS industry
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation for various audiences
  • Superb written communication skills, with a keen eye for detail
  • Experience in working with SMEs (subject matter experts) to improve user experience, refine content, and create technical support content
  • Ability to handle multiple projects simultaneously
  • Excellent oral communication, presentation, writing, and editing skills
  • Ability to work collaboratively with colleagues and peers to deliver business results
  • Experience in Camtasia is a bonus
    “The right Technical Writer will have strong analytical skills, technical writing ability, and experience developing training documentation. We are looking for someone excited to be part of an agile L&D team that will directly impact the success of WorkWave’s learning initiatives.”
     • We know that there are benefits of being in the office and working from home.  WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.  
    • We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.  
    • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
    • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
    • With everything you could find in a great downtown — from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
    • Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor – making running errands on a break a breeze.
    • We work hard but play hard too…need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match
    WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment.  We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.  
    • Employees can expect a robust benefits package, including health and dental and 401k with company match
    • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
    • Tuition reimbursement
    • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
    • 24/7 access to virtual medical care with Teladoc
    • Quarterly awards based on peer nominations
    • Regional discounts and perks
    • Opportunities to participate in charitable events and give back to the community 
    • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
    • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
    • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 
    • 10 Time winner of Best Place to Work in New Jersey by NJBiz!
    • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
    • Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)  
    We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
    WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

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