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Payroll Support Specialist

  • Remote
  • Anywhere
Who We are:
At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.
We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for 25,000 small business owners across the US and Canada who rely on our payroll software to pay their employees and process their taxes. And we’re just getting started.
We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.
If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunity to do just that.

The role at a high level:

We looking for a talented Customer Support Specialist (also known as Payroll Support Specialist) who loves solving tricky problems and diving into fascinating (well, most times!) subjects like payroll and HR tech. In this role, you’ll be the go-to person for clients with payroll inquiries that need more than the usual 10 to 15 minutes of Product Support. You’ll also tackle any app-related issues that mess with payroll, making sure everything runs smoothly and accurately.

Got a solid foundation in payroll knowledge? Great! You’ll use it to guide clients confidently to various government bodies when needed. Plus, you’ll support our sales and onboarding teams, reporting directly to our Head of Customer Success. If you’re someone who enjoys making a real impact and being part of a fun, dynamic team, this role is for you! Come join us and help us keep making payroll magic happen for our customers.
What you’ll be doing:
  • Payroll related questions
  • Will be working with Product Support, Partner Support and Payroll Advisors on a regular basis.
  • Strong investigative skills to solve issues and provide in-depth answers concisely and in a timely manner.
  • Connect with our customers to answer questions and help resolve issues through phone, email and messaging.
  • Work with customers directly on payroll issues.
  • Daily use of CRM tools and cloud-based dashboards 
  • Work with various teams outside of customer success to resolve customer support concerns, escalate bug issues and serve as an ambassador for our brand.
  • Other assignments related to payroll as they come up.
  • Act as a product/payroll knowledge specialist to new CSRs. – would assist in training and mentoring new agents.
What you bring to the table:
  • Strong Payroll Knowledge 
  • PCP Certified – or in the middle of obtaining it
  • 1 to 2 years experience in payroll processing or have worked within a payroll processing environment
  • Experience across multiple provincial payroll support/processing
  • Experience in customer support/service within a SaaS company is an asset.
  • Excellent written and verbal communication skills
  • Able to work independently
  • Competency in Google Suite applications. 
What we bring to the table:
  • The opportunity to work with the world’s friendliest team, solving interesting problems together.
  • The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!
  • An autonomous work environment: We’re a growing startup – so we’ll be looking to you to roll up your sleeves and dive right in! No red tape, just bring your great ideas and your powerful work ethic.
  • An endless amount of laughter — we don’t take ourselves too seriously. We work hard, but we always have time for a bad joke or two.
Next Steps:
If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job – we really want to get to know who you are, not just about how we can work together.  If we believe you’re a good match, someone from our team will reach out to schedule a call.

Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there’s no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist!

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