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Operations Manager

  • Remote
  • Anywhere

NeoWork is seeking a driven and experienced Operations Manager to oversee our company’s operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement.

As a leading BPO company, NeoWork is dedicated to providing exceptional outsourcing solutions to our clients. As an Operations Manager, you will be responsible for managing and leading a team of professionals, monitoring performance metrics, and ensuring that operational objectives are met.

We are looking for an individual who has a strong background in operations management, excellent leadership and communication skills, and a deep understanding of the BPO industry. The ideal candidate is a strategic thinker, a problem-solver, and is passionate about delivering results.

Responsibilities
  • Manage and oversee day-to-day operations to ensure efficient service delivery
  • Identify areas for process improvement and develop strategies to optimize operations
  • Set and track performance metrics and KPIs to drive continuous improvement
  • Collaborate with internal teams to streamline and improve cross-functional processes
  • Develop and implement operational policies and procedures
  • Provide leadership and guidance to the operations team
  • Resolve operational issues and conflicts
  • Stay updated on industry trends and best practices to ensure NeoWork’s operations remain competitive

Requirements

  • 5+ years of experience in operations management, preferably in the BPO industry
  • Bachelor’s degree in Business Administration or related field; MBA preferred
  • Strong leadership and management skills
  • Excellent verbal and written communication skills
  • Proven track record in driving operational efficiency and process improvement
  • Ability to analyze data and make data-driven decisions
  • Strong problem-solving and decision-making skills
  • Ability to work well under pressure and meet tight deadlines
  • Knowledge of best practices in the BPO industry
  • Owned computer or laptop and stable internet connectivity.
  • Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.
About the company

NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.

Source
Remotive: easily access active and fully remote job opportunities in All others from vetted tech companies.

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