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Customer Assistance Administrator

  • Remote
  • Anywhere
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 
About The Role:
We are in search of an associate to fill the role of a Customer Assistance Administrator.  The associate will be responsible for managing customer requests to examine survey data and answer questions about survey methodology.  The associate will also play a role in data production.
The day-to-day activity of this position will also require that the associates: Develop a solid understanding of the company’s data collection, data processing, and data dissemination methodologies; play a key role in mitigating issues that affect published survey data; and provide support to internal stakeholders across the company’s organization.
• Schedule and prepare for customer requests to review survey data
• Address inquiries from customers about the company’s published research
• Assist in managing survey quality controls
• Maintain detailed documentation on situation outcomes  
• Collaborate as necessary with other internal groups
Bachelor’s Degree or equivalent in the Social Sciences or Business Administration, or 3-5 years of professional work experience in customer service, research, managing survey data, or business process management.
Confident team player who is comfortable working directly with customers and colleagues across a wide spectrum of roles.  
Diligent, detail-oriented worker with solid organizational skills.
Additional Skills / Experience Required:
Position requires native-level English fluency, as the position supports US-based survey research. 
Position requires interfacing with the company’s customers and internal stakeholders, who are generally not bilingual.
Familiarity with the Google productivity suite (Docs, Sheets, Forms, etc.) and Microsoft Excel
Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to the world’s hottest entertainment products and brands, which is also a global standard for music and video recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of more than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues and competitions.
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth. 
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

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